Maid FAQs

Yes, we possessed a valid operating job placement license from Ministry of Human Resource Department.

Jabatan Tenaga Kerja : JTK No. 2018 Immigration License: IM101/HQ-J/857/4-711

Foreign domestic helpers allow from Cambodia, Indonesia, Philippines, Sri Lanka, Thailand, and Vietnam.

Refer to document and requirement page.

We provide maid biodata to the employers within a short period of time. Once you have made the selection of the maid, your maid will arrive around 2 – 3 months from the complete documentation. We will immediately process your application and submit it to the immigration. However, it is subject to adequate document from domestic helper and employer, and also subject to government rules and regulations of both countries from time to time.

2 YEARS

Foreign domestic helper is allowed to work in Malaysia as long as she wish, however, it is subject to the mutual agreement between employer and foreign domestic helper.

• Employer shall provide suitable accommodation and basic amenities for foreign domestic helper.
• Employer shall provide adequate and sufficient daily meals for foreign domestic helper.
• Employer shall not request foreign domestic helper to work or to be engaged in any activities that not related to household duties.
• Employer shall insure foreign domestic helper with the foreign worker compensation scheme in respect of any medical expenses due to the domestic helper may incur in the event of an injury arises out of / and in the course of employment.
• Employer shall at all times respect and pay due regard to the sensitivity of religious beliefs of the foreign domestic helper.
• Employer shall follow terms and conditions of foreign domestic helper employment contract signed with the Immigration Department of Malaysia.
• Employer shall not abuse or ill-treat foreign domestic helper.
• Employer shall pay salary to foreign domestic helper.
• Employer shall not deduct salary of foreign domestic helper for any reason like broken or damage things.
• Employer shall inform agency before sending foreign domestic helper back to their home country.
• Employers are governed by the terms & conditions of the maid employment contract signed with the Immigration Dept of Malaysia

• Employer shall provide a working schedule from monthly, weekly to daily task and make sure she understands it.
• Employer shall train and supervise foreign domestic helper personally, regardless of whether she has experience or is a mother herself, her family background, culture may be vastly different from employer.
• Employer shall be patience that the learning process may be slow and there will be occasion of miscommunication.
• Employer has to be realistic about expectation from foreign domestic helper. If she did not fit the expectation, then employer may have to priorities his main areas of concern and focus his training efforts there.

• Employer shall communicate with her and understand more about her personality in what way suit to train her.
• Employer shall respect and treat her well as a human being.
• Employer shall provide rules and ensure she respect rules of house.
• Employer shall allow her to send mail or phone call to her home country when necessary.

About 2-3 weeks from date of her selection.

Yes, medical checkup is compulsory. The medical checkup is done at medical centers approved by foreign country government. Medical checkup must be submitted to the Immigration Department at time of application. Upon arrival the agent will bring the maid for 2nd medical checkup under FOMEMA. Each arriving will hand carry her medical report for scrutiny at the Airport.

The maid has to do medical checkup annually for the first 3 years working in Malaysia. Thereafter, no medical checkup required until the maid leave the country permanently through Checkout Memo.

Yes, we understands your needs. We have our own training center with a hostel in which your maid can stay in, while you and your family go for a holiday. However, we would charge you at a token fees for the expenses of your maid.

Foreign domestic helpers are also human beings, therefore, she may faces with certain challenges from time to time, but don’t be worry, free counselling and re-training are provided by our agency.

Employer shall inform agency, make police report and report to Immigration Department.

Immigration Department allows single parent to apply the foreign domestic helper as long as she has a minimum income of RM 36,000.00 per annum and sufficient supporting documents.

Employer shall provide sufficient reason and a minimum income of RM 120,000.00 per annum. However, it is still subject to the decision of Immigration Department.

No, we are currently supply foreign domestic helper to employer (Malaysians, Permanent Residents or Expatriates) who are residing in Peninsular Malaysia only.